This Payment Policy outlines how payments are processed for orders placed on blueskypaws.com.

1.1 Accepted Payment Methods

We accept the following payment methods through our secure Shopify checkout:

–         Credit and debit cards — Visa, Mastercard, American Express.

–         PayPal.

–         Apple Pay and Google Pay (where available).

–         Any additional payment methods displayed at checkout.

All payment processing is handled by Shopify Payments or other certified payment providers. We do not store your full card details on our servers.

1.2 Preorder Payment

For our initial launch, we operate a preorder model. Payment is required in full at the time of placing your preorder. Your order will be fulfilled once your items are ready, and you will be notified when dispatch is imminent.

1.3 When Payment is Charged

For all orders, including preorders, payment is charged in full at the time of checkout.

1.4 Pricing & Currency

All prices on our website are displayed in Euros (EUR) and include VAT (DDV) at the applicable rate. Shipping costs, where applicable, are added at checkout and are not included in product prices.

If you are purchasing from outside the Eurozone, your bank or payment provider may apply currency conversion fees. We are not responsible for such charges.

1.5 Pricing Errors

In the unlikely event that a product is listed at an incorrect price due to a typographical or technical error, we reserve the right to cancel the affected order and issue a full refund. We will notify you as soon as possible if this occurs.

1.6 Discount Codes

From time to time, we may offer discount codes or promotional offers. The following conditions apply:

–         Discount codes must be entered at checkout and cannot be applied retrospectively.

–         Discount codes are valid for the stated period only.

–         Only one discount code may be used per order, unless otherwise stated.

–         Discount codes do not apply to gift tags, charms, or items already on sale, unless explicitly stated.

–         Discount codes cannot be exchanged for cash.

1.7 Bundles

Our Complete Collection Bundle (harness + collar + lead + complimentary pouch) is limited to a maximum of 100 sets per collection. Bundle prices are as displayed on our website and include all items described.

1.8 Invoice

A digital invoice or order summary will be sent to your email address following order confirmation. Please ensure your email address is correct at the time of ordering. VAT breakdowns are included in the invoice.

1.9 Payment Security

We take the security of your payment information seriously. All transactions are processed over secure, encrypted connections (SSL/TLS). Our payment processing is certified to PCI DSS standards through our payment providers.

Delivery, Returns & Refunds Policy

This policy sets out how Blue Sky Paws d.o.o. handles delivery of your orders and what to do if you need to return a product or request a refund.

2.1 Shipping Coverage

We currently ship EU-wide. Shipping availability and costs will be clearly displayed at checkout. We aim to expand our shipping coverage over time — please check our website for the most up-to-date list of shipping destinations.

2.2 Preorder Fulfilment

Our initial launch operates on a preorder basis. Estimated dispatch dates will be communicated via email. Please note that these dates are estimates and may be subject to change due to factors outside our control (such as manufacturing or logistics delays). We will keep you updated throughout the process.

2.3 Delivery Timeframes

Once dispatched, estimated delivery times are:

–         Slovenia: 2–5 business days.

–         EU countries: 7–10 business days, depending on destination.

These are estimates and not guaranteed delivery dates. Delays may occur during peak periods or due to customs procedures.

1.4 Delivery Process

Orders will be shipped to the delivery address provided at checkout. Please ensure all delivery details are accurate — we cannot be held responsible for failed or delayed deliveries due to incorrect addresses provided by the customer. A tracking number will be shared with you once your order has been dispatched. Depending on the carrier, a signature may be required upon delivery.

1.5 Order Cancellation

If you need to cancel your order or preorder, please contact us as soon as possible at hello@blueskypaws.com. We will do our best to accommodate your request before the order is prepared or dispatched. Once an order has been shipped, it cannot be cancelled — you will need to follow the returns process instead.

2.6 Your Right to Return

In accordance with EU consumer protection law (Directive 2011/83/EU) and the Slovenian Consumer Protection Act (ZVPot), you have the right to withdraw from your purchase within 7 days of receiving your order, without providing a reason. To exercise this right:

–         Contact us at hello@blueskypaws.com within 7 days of receiving your order.

–         Include your order number, name, and the item(s) you wish to return.

You must then return the item(s) to us within a further 7 days of notifying us of your intention to return.

2.7 Return Conditions

Returned items must meet the following conditions to be eligible for a refund:

–         Items must be unused, unworn, and in their original condition.

–         All original packaging must be included (boxes, dust bags, tags, etc.).

–         Engraved or personalised items (such as engraved tags) cannot be returned unless they are faulty.

–         Charms and accessories must be returned in their original packaging, unused.

2.8 Return Shipping

The cost of returning items is the responsibility of the customer unless the item is faulty or was delivered incorrectly. We recommend using a tracked shipping method, as we cannot be responsible for items lost in transit during return.

2.9 Faulty or Incorrect Items

If you receive an item that is faulty, damaged in transit, or different from what you ordered, please contact us within 7 days of receipt at hello@blueskypaws.com with your order number and photographs of the issue. We will arrange a replacement or full refund, including return shipping costs where applicable.

Under the ZVPot, you have a legal guarantee of conformity for 2 years from the date of purchase. If a defect becomes apparent within 6 months of delivery, it is presumed to have existed at the time of purchase.

1.10 Refunds

Once we have received and inspected the returned item(s), we will process your refund within 14 days. Refunds will be issued to the original payment method. Please note:

–         The original delivery charge will be refunded only if the entire order is returned or if the return is due to our error.

–         Refunds may take a further 3–5 business days to appear in your account, depending on your bank or payment provider.

1.11 Lost or Damaged in Transit

If your order appears to have been lost or arrives damaged, please contact us at hello@blueskypaws.com with your order number and, where possible, photographs of any damage. We will investigate with the carrier and work to resolve the matter as quickly as possible.

1.12 Contact

For all delivery and returns enquiries, please contact us at:

Email: hello@blueskypaws.com

Website: blueskypaws.com

We aim to respond to all enquiries within 2 business days.