Privacy policy
This Privacy Policy explains how Blue Sky Paws d.o.o. ("we", "us", "our") collects, uses, stores, and protects your personal data when you use our website (blueskypaws.com) or interact with us. We are committed to protecting your privacy in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation, "GDPR") and applicable Slovenian data protection law.
1.1 Data Controller
Blue Sky Paws d.o.o., Ljubljana, Slovenia, is the data controller for your personal data. For any privacy-related queries, please contact us at hello@blueskypaws.com.
1.2 Data We Collect
Information you provide directly:
– Name, email address, delivery address, and phone number when placing an order or joining our waitlist.
– Payment details — processed securely through our payment provider; we do not store full card details.
– Communications you send us via email or social media.
– Your dog's name or size information, if provided when ordering.
Information collected automatically:
– IP address, browser type, and device information when you visit our website.
– Cookies and similar tracking technologies (see our Cookie Policy below).
– Pages visited, time on site, and click behaviour via analytics tools.
1.3 How We Use Your Data
We process your personal data for the following purposes and legal bases:
– Order fulfilment and delivery — Legal basis: Contract performance.
– Customer service and responding to enquiries — Legal basis: Contract performance and legitimate interests.
– Sending order confirmations and shipping notifications — Legal basis: Contract performance.
– Marketing emails and newsletters (where you have opted in) — Legal basis: Consent.
– Preorder waitlist management via Klaviyo — Legal basis: Consent.
– Website analytics and improving our services — Legal basis: Legitimate interests.
– Legal compliance, fraud prevention, and security — Legal basis: Legal obligation and legitimate interests.
1.4 Marketing Communications
We use Klaviyo to manage our email marketing. If you join our preorder waitlist or newsletter, you will receive communications from us. You can unsubscribe at any time by clicking the "unsubscribe" link in any of our emails or by contacting us at hello@blueskypaws.com. Opting out of marketing does not affect order-related communications.
1.5 Data Sharing
We do not sell your personal data. We may share your data with trusted third-party service providers, strictly for the purpose of delivering our services:
– Shopify — e-commerce platform and order management.
– Klaviyo — email marketing and waitlist management.
– Shipping carriers — for delivery of your orders.
– Payment processors — for secure payment handling.
– Legal or regulatory authorities — where required by law.
All third parties are required to process your data securely and in accordance with applicable data protection law.
1.6 International Transfers
Some of our third-party service providers (including Klaviyo and Shopify) are based outside the European Economic Area (EEA). Where data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
1.7 Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with our legal obligations. Order data is typically retained for 7 years for accounting and legal compliance purposes. Marketing preferences are retained until you unsubscribe or request deletion.
1.8 Your Rights
Under the GDPR, you have the following rights:
– Right of access — to request a copy of the personal data we hold about you.
– Right to rectification — to request correction of inaccurate data.
– Right to erasure — to request deletion of your data, where we are not legally required to retain it.
– Right to restriction — to request that we limit our use of your data.
– Right to data portability — to receive your data in a commonly used electronic format.
– Right to object — to object to processing based on legitimate interests or for direct marketing.
– Right to withdraw consent — where processing is based on consent, you may withdraw at any time.
To exercise any of these rights, please contact us at hello@blueskypaws.com. You also have the right to lodge a complaint with the Slovenian Information Commissioner (Informacijski pooblaščenec) at www.ip-rs.si.
1.9 Children's Data
Our website and products are intended for adults. We do not knowingly collect personal data from children under the age of 16. If you believe we have inadvertently collected such data, please contact us immediately.
1.10 Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or a notice on our website. The current version will always be available at blueskypaws.com.